Some XBL accounts get compromised; the media blows it out of porportion

Xbox Live Hacked, Accounts Stolen - Kotaku

Here goes the media pretending they know what they're talking about. One line in this article leaves the word bull@$xt underscored:

Finisterre says that he called Microsoft Tech and they confirmed that "accounts are being stolen and that "Hackers have control of Xbox live and there is nothing we can do about it"

What, they called Tech Support? Those guys/girls have no control over the actual IT functions. They're just a customer interface that go mostly ignored by companies and the "real" IT staff (no offense to those on the phones...I feel for you...I've worked in TS before...6 hellish years). They are rarely updated with specifics because it's one of those need-to-know sort of things.

Most of the time, Tech Support won't know anything about serious issues. They just read provided solutions on-screen to fix general problems for customers. They won't know anything about something such as security or the ins and out of the network.

However, if you think you are affected by this problem, TS is the only way you can let MS know. Every call is generally tracked quite well, as long as the rep is paying attention. Just don't expect the correct details of the core problem; just seek help for your specific problem.

Wow...I love Kotaku...but this article pissed me off.